6ix — Refunds & Cancellations

• Monthly plans: Refunds normally not provided after renewal, except where required by law or in cases of confirmed error/defect.
• Immediate upgrades (e.g., Pro → Pro Max): charged at the time of upgrade; proration applies (see Billing — Proration).

• Refunds are limited once the good is consumed (e.g., 6IXAI credits used, boost delivered).
• Where consumption did not occur due to a verified defect, we will re-credit or refund.

If a purchase includes consumable capacity (credits, minutes, boosts), we may deny refunds when a material portion is used (e.g., >10–20%), unless the usage was affected by a confirmed platform outage or defect.

Verified incidents are resolved via re-delivery, re-credit, or partial refunds at our discretion. See Security and Terms.

• Repeated refunds with high consumption.
• Chargeback misuse (see Chargebacks).
• Violations of Acceptable Use or suspected fraud.

We may decline refunds, reverse benefits, suspend features, and require additional verification (see KYC/AML). Serious abuse can lead to account action.

Plans renew at the end of each paid period unless canceled beforehand. After cancellation, access continues until the current period ends. See Billing cycle.

If renewal payment fails, we retry and notify you. Some benefits pause until payment is updated.

Upgrades take effect immediately with proration of remaining time/credit (e.g., Pro → Pro Max).

Downgrades take effect on the next renewal. Features/limits adjust on the new cycle.

You renew Pro and realize the same day you didn’t intend to. If no notable usage occurred, contact us quickly; we may grant a discretionary refund where permitted by law.

You used 6IXAI heavily after renewal and then request a refund a week later. This is typically ineligible absent a verified defect/outage.

You upgrade from Pro mid-cycle; we apply proration. Refunds aren’t issued for valid immediate upgrades unless there’s a confirmed error.

You cancel Pro Max later in the cycle. Access continues until period end; no mid-cycle refund.

Elite is invitation/admin-approved only (see Billing — Elite). Terms may include bespoke refund provisions; we follow the written Elite agreement first.

Downgrades take effect on the next renewal unless your Elite agreement specifies otherwise.

• Reply from the registered email.
• Recent invoice ID and the last 4 digits of the payment method (never share full card numbers).

• Screenshots, error messages, or video captures.
• Approximate timestamps (UTC) and actions taken.

We aim to review refund requests promptly (business days). If approved, refunds are issued to the original payment method; bank posting times vary.

In many digital-goods cases, re-credit or re-delivery is faster and avoids service interruption.

Most issues are resolved faster directly with us. Filing a chargeback on a valid charge after consumption may be treated as abuse.

The processor withdraws funds and requests evidence. We provide logs, usage data, invoices, and terms. If we win, the charge is reinstated; if not, access or benefits may be revoked.