6ix — Disputes & Chargebacks

The bank asks for more information before opening a formal chargeback. We provide basic details (date, amount, descriptor, plan, IP/country signals) and may ask you for context.

• Confirm whether you recognize the charge and account.
• Tell us about any shared/family devices or authorized sub-users.

• Fraud/No cardholder authorization
• Product not received / Service not rendered
• Not as described / Defective
• Duplicate / Recurring canceled

When a chargeback posts, the amount (plus a network fee) may be debited from us and placed on hold by the bank. If we win, it is re-credited. If we lose, the debit becomes final.

Coins are prepaid credits. If the top-up payment is disputed and lost, we may claw back remaining coins from the disputed top-up. Coins consumed on delivered/used services are typically non-refundable (see Refunds — Digital goods).

For partner/custodial wallets, reversals follow the wallet provider’s rails. We may lock use of a wallet that is under investigation for fraud or sanctions issues (see KYC/AML).

• Dispute amount, reason code, and response deadline.
• Link to upload evidence in Settings → Billing → Disputes.

• We may pause premium features for the disputed amount.
• We may remove boosts/placements funded by the disputed payment.

Evidence windows are short (often 5–10 business days). Please respond promptly; late submissions are typically rejected by banks.

Upload clear PDFs, PNG/JPG screenshots, CSV logs where helpful. Keep each file under 10 MB.

We compile your materials with processor logs (device, IP, geolocation, 3-DS evidence, usage) and submit to the issuing bank. The bank reviews and decides.

Banks can take several weeks (sometimes longer) to decide. We’ll email you when a decision posts, and show the status in Billing → Disputes.

• Login events (timestamps, IP, device fingerprint, 3-DS frictionless/pass data where applicable).
• Prior successful purchases on the same account/device.
• Any KYC/verification checks passed.

• Subscription status and renewal history.
• Proof of cancellation timing (if any) vs renewal timestamp.
• Invoice numbers and descriptors visible on the payer’s statement.

• Creation/stream/posting logs and feature use after the charge.
• Boosts/placements delivered (impressions, clicks, playback).
• 6IXAI runs or credits consumed.

Carrier tracking or pickup confirmation if the purchase involved shipped goods.

Messages with the buyer, support tickets, and resolutions offered. Keep tone professional—banks read these literally.

• Link to Refunds & Cancellations.
• Link to Billing & Subscriptions.
• Link to Acceptable Use if abuse is relevant.

If the dispute concerns a fan purchase or creator tool, add screenshots of what was delivered (e.g., access granted, content made available) and timestamps.

For bespoke content/services, attach the brief or agreement and proof of delivery/acceptance.

The bank re-credits the disputed amount. Any temporary feature limits tied to the dispute are lifted.

We may still coach on prevention if the case highlighted avoidable confusion or UX issues.

The bank’s debit becomes final. Where the payment funded coins/boosts that were consumed, we will not re-credit those uses. If coins remain from the disputed top-up, we may claw them back.

We may pause premium features or distribution boosts equivalent to the lost value. You can restore access by paying the balance or changing plan (see Billing).

Repeated disputes, obvious friendly fraud, or chargebacks on consumed services may lead to account limits or termination under Terms.

We may increase verification or require up-front coins for certain purchases that frequently dispute.

• Use precise titles and descriptions for paid items.
• For subscriptions, show renewal dates and how to cancel.

• Keep email up-to-date to receive invoices and renewal reminders.
• Creators: acknowledge custom requests and mark delivered items as delivered.

• Enable 2FA; don’t share passwords.
• Lock devices and avoid unsecured networks for purchases.

Use device/app store family settings to prevent unintended purchases. If kids use your device, add a PIN requirement for payments.